Gift voucher terms & conditions

1. What you are purchasing

An Alrock gift voucher provides the Australian-dollar value shown on it towards eligible Alrock Adventures tours. It is not a promise of a particular tour at a fixed price, a reserved place, or a confirmed departure date.

You may choose a custom amount from $1 AUD. A voucher is issued after successful payment and sent to the purchaser’s email address, ready to print or forward. An optional recipient name or message personalises the gift. Please check the email address and gift details before paying.

Vouchers are not reloadable. Additional credit can be purchased as a separate voucher. A voucher is a payment method towards the tour price, not a discount from that price. Tour prices include GST where applicable.

2. Choosing and booking a tour

Contact admin@alrockadventures.com.au with your voucher code, preferred tour and date. We will verify the available credit, discuss suitability and availability, and confirm how it will be applied to your booking.

Voucher codes are not automatically redeemable through the WeTravel discount-code box. Alrock applies the verified voucher payment to your booking and records any remaining voucher balance. Any additional tour payment is made through the booking arrangements we confirm with you.

The tour price accepted when booking applies. If that price exceeds your available voucher credit, you pay the difference. Buying a voucher does not lock in today’s tour prices. All riders must meet the selected tour’s licence, experience and safety requirements; contact us before purchasing if you are unsure about suitability.

A tour is only reserved when Alrock confirms the booking and the required deposit or other payment has been satisfied. The Tour Terms & Conditions disclosed and accepted when booking then apply.

3. Validity and remaining balances

Vouchers are valid for at least three years from purchase. The exact expiry date is prominently printed on each issued voucher.

Apply the voucher to a confirmed tour booking on or before the printed expiry. The confirmed departure may take place after that date. Enquiring about a tour alone does not redeem or reserve the credit, so please contact us in good time to arrange your booking.

You can use the credit across more than one eligible booking. Any unredeemed balance remains available against the voucher until its expiry. There are no activation, account-keeping, balance-enquiry, inactivity or voucher-redemption fees. We do not extend the original expiry simply because a voucher is partly used.

If restrictions imposed by Alrock prevent reasonable use of the voucher during its validity, contact us so we can provide an appropriate remedy, including an extension where appropriate. Statutory rights are not limited by the printed expiry.

4. Gifts, transfers and keeping your code safe

An unused voucher may be given or transferred to another person without a transfer fee. The person who books and rides must meet the tour requirements. Once a booking is confirmed, changes of rider are subject to the tour booking conditions.

Keep your code and purchase receipt secure. Sharing a code does not create extra credit: total redemption cannot exceed the remaining balance. If a voucher is lost or sent to the wrong address, contact us promptly. We can investigate and may reissue verified, unused credit after checking proof of purchase and invalidating the previous code.

5. Rescheduling, change of mind and cancellations

Before a tour is booked

Gift vouchers are not refundable for change of mind or exchangeable for cash, except where required by law. You may instead transfer unused credit to another suitable recipient. No tour cancellation charge arises merely because you have not yet chosen a tour.

Rescheduling is our preferred option

If your plans change after booking, please contact us before cancelling. We would prefer to move your ride to another suitable date. Subject to availability and written agreement, payments including voucher credit applied to your deposit may be carried forward under the tour rescheduling policy. An agreed reschedule does not automatically mean losing your deposit or paying a cancellation charge. Any tour-price difference or reasonable unavoidable costs caused by the change will be explained before you agree. Your statutory refund rights and the original validity of unredeemed voucher credit remain protected.

If you cancel a confirmed tour

The tour cancellation conditions disclosed and accepted when booking apply. Voucher credit may be used towards the 25% booking deposit and remaining tour price. Any lawful cancellation charge includes the deposit; it is not an additional charge simply because you paid by voucher.

Any remaining voucher-funded amount after the applicable cancellation charge is restored as voucher credit, with an expiry no earlier than the original voucher expiry or 12 months after cancellation, whichever is later. Unused credit that was never applied to the booking keeps its original expiry. Cash-funded payments are handled under the tour terms. Any legal entitlement to a refund or another remedy takes precedence over this credit arrangement.

If Alrock cancels or materially changes a tour

We will explain the available alternatives and remedies under the tour terms and applicable law. We will not require you to accept restored voucher credit instead of a refund to which you are legally entitled. If you choose restored credit, we will confirm the balance and expiry in writing.

6. Australian Consumer Law and enquiries

Nothing in these terms excludes, restricts or modifies any consumer guarantee, refund entitlement or other right that cannot lawfully be excluded under Australian Consumer Law. If a term conflicts with a non-excludable legal right, that right prevails.

Please contact us with your voucher code or order reference if you need help with a balance, expiry, booking or refund enquiry. We will explain any cancellation deduction and investigate any incorrect redemption.